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Players can register a parent email address with Poptropica. This allows the account password to be reset quickly using a password reset email sent to the parent. A child must have input a parent email address and the parent needs to have verified the email address before the 'forgot password' function will work. To reset the password, begin by entering the username in the Login box on the New Player/Login page, along with anything in the password box (do not leave it blank), and then click the 'Sign In' button. Poptropica will pop up an error box; close it, and Poptropica will display a red 'forgot password' button. Click that 'forgot password' button to get a popup asking if you want to send an email. Click the 'OK' button. Poptropica will send an email to the parent with instructions for creating a new password for the child's account. If the 'Forgot Password' button does not appear, it means the player's account does not have a parent email address recorded and verified for this purpose. You can contact customer service for assistance. Visit the 'Contact Us' page. Then reach the inquiry form by clicking Game Questions > Forgot Password.